The Qlik Sense environment provides the tax collector’s office with the tools necessary to continue to enhance customer service and ensure effective utilization and deployment of our resources. The experts at SME Solutions Group made sure our environment was developed properly the first time. From server configurations and data modeling, all the way through application deployment and governance, we are confident that we have the best practices in place to provide a long term business intelligence solution that meets our expectations and future growth needs.

SME was extremely helpful to OUC in our DataRaker implementation. Almost immediately after their arrival, hit rates and ROI increased as a result of their experience with the tool and ability to drive results as a liaison between the utility and DataRaker personnel. Additionally, adoption rates for DataRaker usage increased significantly, due to SME’s diligence in educating & training employees in multiple areas. I appreciate their focus on the client as well as their realistic and logical approach to implementation consulting.

During my 5 years working with Chris I appreciated his efforts to deliver consistent improvements in quality and efficiency.
Chris led the drive for continuous improvement in our processes while maintaining a sharp focus on all our key indicators; Production, Safety, Environmental Compliance, and meeting Budget Targets. Chris also recognized the importance of input from all the team to ensure that the key ideas were owned by the staff and fully evaluated at both the implementation and execution phase. Chris’ passion to operate the plant efficiently was also linked with initiatives to reduce the company’s exposure to risk in regards to safety for the employees and operating the plant well within environmental permit limits.

I can count on Chris and SME Solutions to get the work done.

As the Director of Processing Operations, I need to know about the work flow that comes in and out of our processing center. While the numbers have always been there, they were not readily available or consumable. With SME’s BI integration, we truly work smarter not harder. Instead of spending time manually running reports, with a few clicks into our dashboard I can see everything down to monthly or daily work center data. I will admit that my management team and I were overly joyful when this capability came to us, because instead of searching for reports or compiling the numbers we now have them at our fingertips.

SME Solutions proved to be an invaluable asset during the QLIK Sense implementations at Pedernales Electric Cooperative, Inc.  But we have found that what makes SME special is what happens after implementation.  They helped PEC foster relationships in the QLIK community and continued to provide support that will ensure the success of QLIK as our enterprise analytics tool.